New World

The health and safety of our customers, employees and suppliers is our high priority.

Dear Customers,

During this unprecedented and challenging time, we at Downtown Winery, are monitoring the Covid-19 global crisis daily.  We are following and adhering to the advice of Public Health Agency of Canada, the provincial and federal government.

Store Operations and Social Distancing Practices:

• We have increase sanitizing and cleaning of all areas of our store and office
• Communicating daily with our staff on updates from Public Health guidelines and providing our employees with proper tools to new developments
• Instructing staff to stay home if they have symptoms or feel unwell. Also, empowering managers to send employees home if they feel or look unwell
• All staff must wear protective gear, i.e. gloves and face mask, at all times and must keep 6 feet apart from customers
• All staff must properly wash hands on a regular basis, especially in between customers
• Limiting the amount of customers in the store
• Our staff will be removing merchandise off the shelves on behalf of our customers
• Affixed graphical floor decals to keep customers 6 feet apart
• We have implemented curbside pickup and delivery, when placing an order over the phone
• Our front doors have posted signs advising customers who feel unwell or who have traveled to self isolate

Reduced our stores hours

• Monday  –  Closed
• Tuesday to Saturday – 11am to 6pm
• Sunday – 11am to 5pm

Suspended Services Until Further Notices

• Suspended in-store wine tasting and bar services
• Suspended public and private tours
• Suspended in-store events